Responsible Gaming
Our Commitment to Responsible Gaming
At Wise Owl Wine, we believe that online pokies should be enjoyed as entertainment only—never as a way to earn money or solve financial problems. We're committed to promoting safe and responsible gaming practices for all New Zealand players.
Age Verification
Online gambling in New Zealand is strictly regulated. You must be 18 years of age or older to participate in any online gaming activities on our site. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are under 18, please do not attempt to access gambling services. Parents and guardians: please use parental controls to protect young people from accessing gambling websites.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be aware of these warning signs:
- Chasing losses: Attempting to win back money you've lost by gambling more
- Hiding gambling activity: Keeping your gambling secret from friends or family
- Increasing stakes: Needing to gamble with larger amounts to feel the same excitement
- Neglecting responsibilities: Missing work, school, or important commitments due to gambling
- Borrowing to gamble: Taking loans or using credit to fund gambling
- Loss of control: Being unable to stick to predetermined limits
- Mood changes: Becoming irritable or anxious when unable to gamble
- Financial strain: Struggling with bills or expenses due to gambling losses
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
If you recognize any of these signs, seek help immediately.
Self-Help Tools & Features
We provide a range of responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, monthly)
- Loss Limits: Establish a maximum loss limit to prevent excessive spending
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from all gambling activities
- Account Pause: Take a break from gambling for a set period without losing your account
To access these tools or set limits on your account, please contact our customer support team.
Support Organizations in New Zealand
If you or someone you know is struggling with problem gambling, help is available. Contact these trusted organizations:
New Zealand & Oceania
- Gambling Helpline (New Zealand): 0800 654 655 – Free, confidential support 24/7
- Gambler's Anonymous (NZ): www.gamblersanonymous.org.nz – Support meetings and community
- Gambling Help Online (Australia): www.gamblinghelponline.org.au – Free counselling for Australasia
International Support
- GamCare (UK): www.gamcare.org.uk – Counselling and support services
- GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme
- Responsible Gambling Council (Canada): www.responsiblegambling.org – Education and resources
- National Council on Problem Gambling (USA): www.ncpgambling.org – Information and referrals
Take Action Today
If you believe you have a gambling problem, please reach out for help immediately. There is no shame in seeking support—professional help can make a real difference. Contact the Gambling Helpline on 0800 654 655 or visit www.gamblersanonymous.org.nz for confidential assistance.
Remember: gambling should always be fun and within your means. If it's no longer enjoyable or is causing financial or personal difficulties, stop playing and seek support.
Last updated: 2026 | For more information about responsible gaming, visit the Department of Internal Affairs Gaming Commission website.